digitalpractice | The White House Surgery

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Reception and enquiries

How can we help you?

Getting help with

Keep us updated

About appointments

Register as a new patient

Can’t find what you’re looking for?

Ask a Receptionist a question

Common Illness Room

Lets see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Find a local Minor Injuries unit

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

How can we help you?

For Forms, Medicals, Test results and Certificates please visit Reception

For Health reviews, including Asthma reviews and Smoking cessation please visit our Long Term Conditions room.

Speak to someone now – Call NHS 111.

Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

See a Nurse for various conditions such as vaccinations, sexual health, contraception, blood pressure.

Get medical advice and treatment from a Doctor.

Find a pharmacy, dentist, Opticians, Urgent care options and Sexual Health support

Travel room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend 6-8 weeks) before your journey.

Submit a Travel Form

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Gov.uk for specific country travel advice
EHIC to apply for your free European Health Insurance Card

Wellbeing and Health Directory

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Health Review and Assessment Clinic

Here we can help you monitor your condition

Long term conditions

Health Review

More than one condition?

Find out about synchronisation

Prescriptions and Medicines Centre

How can we help you?

Prescriptions

Medication may also be ordered by fax on
01608 650071.

Is your Alert card upto date? If you don’t have one please come in and collect from Dispensary.

TheWhite HouseSurgery

TheWhite HouseSurgery

The Moreton Surgery is currently OPEN.

The Blockley Surgery is currently CLOSED.

Latest News

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

The White House Surgery

Reception and enquiries

Reception and enquiries

How can we help you?

Getting help with

Keep us updated

About appointments

Register as a new patient

Can’t find what you’re looking for?

Common Illness Room

Common Illness Room

Lets see what we can do…

Consulting room

Consulting room

How can we help you?

Call 111

Visit a Pharmacist

Contact a Nurse

Contact a Doctor

Help and Advice Zone

Travel room

Travel room

How can we help you?

Travel Assessment

Do you need vaccinations?

Also visit

Wellbeing and Health Directory

Wellbeing and Health Directory

Health Review and Assessment Clinic

Health Review and Assessment Clinic

Here we can help you monitor your condition

Long term conditions

Health Review

More than one condition?

Prescriptions and Medicines Centre

Prescriptions and Medicines Centre

How can we help you?

Prescriptions

Local Pharmacies

Administration office

Administration office

How can we help you?

Getting help with

Keep us updated

How are we doing?

Register as a new patient

Can’t find what you’re looking for?

The
White House
Surgery

The
White House
Surgery

Submit self-monitoring health reviews
(if requested by the doctor or nurse):